Tuesday, May 18, 2021
Saudi Arabia ranks 5th and UAE 3rd in use of 'Digital Government'
Saudi Arabia ranked 5th in use of “Digital Government", according to a new comparative study by Accenture. The study has found that Singapore in 1st place, Norway in 2nd and the United Arab Emirates in 3rd place, respectively.
Among 10 countries in their use of “digital government” from offering online portals to access public services to employing digital channels and social media to communicate and engage with citizens.
- The countries in the study, Brazil, Germany, India, Norway, Singapore, South Korea, the Kingdom of Saudi Arabia, the UAE, the United Kingdom and the United States were measured against the following criteria and given a cumulative score from 1 to 10. See Also : Saudi Arabia is the Happiest country in the Arab world
Citizen Service Delivery Experience : The extent to which government agencies are citizen centric, leveraging multichannel and cross-government public service delivery and initiating proactive communications, education and the use of social media for engagement.
Citizen Satisfaction : The extent to which citizens believe governments are meeting their needs and providing quality services.
Service Maturity : The level to which a government has developed a digital presence, in terms of publishing, interactions and online transactions.
- The majority of countries that scored best in the study have made a sustained investment in digital government. The highest-ranking countries also actively seek and listen to citizen feedback. Recommend : Saudi Army is first in world in terms of readiness to fight
- According to the report, high-performing digital governments are focusing on their digital strategy, which is deeply embedded in the government agenda and public reforms.
- Continuing long term investment in key Information and Communication Technology (ICT) assets and the digitalization of core public services, such as taxation, pensions and healthcare. Leveraging the power of new technologies, such as social media, mobility, analytics, big data and cloud computing. Connected across agency boundaries and have a strong culture of collaboration and data sharing.
- To determine citizens perceptions of digital government, Accenture surveyed 5,000 people across the 10 countries in the study. The survey found that the majority of respondents 81% would like their government to provide more services through digital channels and most, 64%, would like to use social media to engage with government.
- “Citizen demand for digital services is even stronger in emerging markets, such as India, Brazil, Saudi Arabia and the UAE, where 80 percent of citizens said they would like to communicate with government via social media and on their mobiles.” Read : Saudi Arabia ranks 7th in world in terms of internet speed and 5G network coverage
